Our client is a corporate apparel company that has been in business since 1896. They work with the biggest retailers to push their apparel and footwear. They are looking for a Chargeback & Collections Manager. This individual will be responsible for efficiently managing a large amount of client accounts. You will engage clients in a positive and professional manner to ensure their accounts remain current. You will be tasked with developing strategies to reduce outstanding receivables.
Execute the day-to-day operations and responsible for all aspect of accounts receivable functions, including billings, cash postings, inquiries from internal and external customers, issue resolution, delinquent accounts, etc.
Drive performance metrics related to billing and collection including percent past due and Days to Pay.
Determine new customer's credit worthiness by analyzing and evaluating credit applications
Negotiate with customers to offer alternative terms of payment if they are deemed not credit worthy
Follow and enhance the collection escalation and credit policy.
Review and ensure proper recording and application of payments
Collect on invalid chargebacks
Research chargebacks resulting from non-compliance as well as chargebacks relating to terms of sale
2-5 years Chargeback/Accounts Receivable/Collections experience is a must